Refund Policy

This Refund Policy describes when [LEGAL ENTITY FULL NAME — TO BE COMPLETED] (“Hostlas”) may issue refunds for Hostlas products. It supplements the Terms of Service. If there is a conflict for refunds, this Policy controls for the specific product rules below.

1. Eligibility overview

Refund eligibility depends on the product, whether the order is a first purchase or renewal, whether third-party/registry costs were incurred, and whether the account complies with our Terms. Promo pricing does not expand refund rights beyond what is stated here or at checkout.

2. Shared, WordPress, WooCommerce, cloud & agency hosting

• New hosting orders: Eligible first-time purchases of Hostlas shared, WordPress, WooCommerce, cloud, and agency hosting include a 30-day money-back guarantee from the order date, unless a product page or checkout expressly states otherwise.
• Renewals and upgrades: Renewals are generally non-refundable once the new term begins. Mid-cycle upgrades may be prorated at our discretion; downgrade refunds are not guaranteed.
• How we calculate: Refunds are typically for hosting service fees paid to Hostlas for the unused guaranteed period, less non-refundable add-ons (domains, licenses, third-party fees).

3. VPS

New Hostlas VPS orders may include a shorter money-back window (for example 7 days) as shown at purchase. After that window, or after significant resource consumption / custom provisioning that cannot be unwound, fees are non-refundable except where required by law.

4. Domains

Domain registrations, renewals, transfers, and premium domain fees are generally non-refundable once submitted to a registry or registrar partner, because those parties bill irrevocably in most cases. If a domain fails to register for reasons solely attributable to Hostlas (and not registry rejection of your data or unsupported TLD rules), we will refund the domain fee or retry registration at your election.

5. Email, builders, and add-ons

Business email, website builders, SSL add-ons, and similar digital services follow the refund terms disclosed at checkout. If none are disclosed, a 14-day refund may apply for first-time purchases unused for production traffic, at Hostlas’s reasonable determination.

6. Non-eligible situations

• Orders tied to Terms of Service or Acceptable Use violations
• Chargebacks filed without first contacting Hostlas support (may lead to suspension pending review)
• Partial months after the applicable guarantee window, except where mandatory consumer law requires otherwise
• Discounts already consumed where the net refund would be zero after non-refundable components

7. How to request a refund

1. Contact Hostlas via Contact (topic: Billing & refunds) or email support@hostlas.com
2. Include the purchasing account email, order/payment intent reference if available, product & plan, and reason for the request
3. Allow up to several business days for review; approved refunds return to the original payment method through our payment processor

8. Chargebacks

Please contact us before disputing a charge with your bank. Unwarranted chargebacks may result in account suspension and recovery of fees, including processor penalties where permitted.

9. Changes

We may update this Policy by posting a revised version. The version in effect at the time of purchase generally governs that order’s refund rights, except where a newer version is more favorable and we choose to apply it, or where law requires otherwise.

Related: Terms of Service · Privacy Policy · Contact